Using energy data analytics to drive commercial customer engagement and savings

Panel: 5. Energy use in buildings: projects, technologies and innovation

This is a peer-reviewed paper.

Authors:
Erik Mazmanian, FirstFuel Software, USA
Sian Evans, E.ON UK, United Kingdom

Abstract

Commercial electricity and gas customers are increasingly viewing their energy suppliers in similar ways to their telecomm, financial services, and multimedia providers – they want tailored advice and new product and service offerings that are easy to access and understand, meet their unique needs, and help reduce their costs. Innovations in big data, advanced analytics, and software are driving new-in-kind applications to help create this kind of personalized experience for each and every customer. While service to all customers is becoming more customized, these technological advances particularly impact customers at the smaller end of the commercial spectrum, where needs are diverse and traditionally underserved.

E.ON UK, one of the leading energy providers in the UK, and FirstFuel Software, a market-leading commercial building analytics company, have partnered to develop a large-scale customer engagement platform for around 500k small-medium enterprise customers. This web-based platform provides customized insights about a customer’s energy usage, tips to save energy and money, and new service offerings to drive more efficiency and greater overall customer satisfaction. E.ON UK and FirstFuel will reveal the key factors to driving innovative customer engagement tools that help improve energy efficiency across large sets of commercial customers – using advanced analytics to tailor each customer a unique experience based on their own usage.